About
us

• Customers to book shuttle service through our on-line platform available 24/7.
• Booking confirmation will be sent via email or SMS.
• Infants aged twelve months and younger travel free of charge on the lap.
• Children from one year to 36 months are eligible for 20% discount on their ticket, they require a booked seat and must be in a car seat as required by Law. Bako Shuttle Service provides a car seat free of charge – prior arrangement to be made.
• No unaccompanied children under the age of 12 years will be carried.
• Tickets are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
• It is the passenger’s responsibility to ensure that the correct information is shown on the ticket.
• Allow 3 hours (International flights) and 2 hours (Domestic flights) on departure and arrival times when making a booking when travelling to KSIA.

Full payment is required at the time of booking and booking confirmation is subject to bank payment confirmation on our system.
We accept major credit cards, debit cards, and online payment methods. Cash payments ARE NOT accepted for any of our bookings 

• No refund on tickets, but tickets will be kept on credit for three months provided the cancellation is not less than 24 hours prior to the scheduled departure time.
• The Emergency cancellations (where passenger has fallen ill, or a family member has passed away) and the passenger is no longer able to travel will need to be accompanied by a letter of admission to the hospital or a death certificate. 

• Customers must be at the designated pick-up location at least 15 minutes before the scheduled departure time.
• Any seat not filled within 5 minutes prior to the scheduled departure time, may be offered for sale to standby passengers.
• Should you fail to check-in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your reservation. A no-show is not entitled to a refund  

• Each passengers is allowed one standard-sized suitcase Weight: 25kg, Luggage dimensions: 90 x 75 x 43 cm and one carry-on bag per person that must fit unto your lap.
• Extra luggage is allowed at a fee only by prior arrangement. No bodyboards /skateboards/ surfboards/ bicycles are allowed.
• Bako Shuttle Service reserves the right to refuse the carriage of luggage which does not comply with these conditions.
• Bako Shuttle Service is not responsible whatsoever for loss or damage to passenger’s luggage or personal effects.
• Bako Shuttle Service provides passenger liability insurance, in case of an accident caused by Bako Shuttle Service. However, insurance of passenger’s property or luggage is the passenger’s responsibility.
• Additional luggage or oversized items must be declared at the time of booking and may incur extra fees.
• Bako Shuttle Service is not liable for fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, cellular phones, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples, whether such baggage was handed over to a member of our staff. Our company is not responsible for lost or damaged luggage. 

Smoking, drinking alcohol and the use of drugs are strictly prohibited in our vehicles. Failure to comply with the policy will have you instructed to disembark immediately or at the nearest stop.